Human Resource Management and Personnel Administration
About the Course
Build a clear understanding of human resource management and personnel administration across the employee lifecycle. This course covers workforce planning, recruitment, performance management, and development, alongside employee records and contracts.
Practical exercises help you prepare clear policies and forms, coordinate with managers, and manage information and procedures that support service quality and informed decisions about employees. Everyday scenarios illustrate how missing documents, unclear job descriptions, or delayed feedback can affect the employee experience and managerial decisions.
Who Is This Course For?
- HR and personnel administration officers and specialists.
- People seeking to change careers.
- People seeking to begin a career in human resources.
Topics covered:
- The role of HR and the relationship between workforce plans and organizational needs, translating operational requirements into staffing levels, required skills, and appropriate timing.
- Job analysis, job descriptions, and candidate requirements, distinguishing the responsibilities of a role from its performance indicators and entry requirements.
- Recruitment, selection, interviews, onboarding, and early employment follow-up, using clear assessment criteria, documented decisions, and professional communication.
- Employee files, contracts, attendance, leave, and data maintenance and protection, controlling access and ensuring accurate records and accessible documentation.
- Pay and benefits fundamentals, payroll inputs, and coordination with finance, checking data completeness and approvals before submission for financial processing.
- Performance management, feedback, and the identification of development needs and opportunities, using workplace examples and improvement plans that can be monitored.
- Employee relations, complaints, and procedures under applicable rules and internal regulations, documenting cases, communication, and follow-up through the appropriate channels.
- A practical exercise preparing a policy, operational form, and HR service indicators, defining process steps, approval authorities, and measurement data.
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